Policies

SHIPPING

Orders are processed and shipped within 72 hours, weekends and holidays excluded. Orders placed after 12 pm PST will be processed the following business day. Once placed, orders cannot be canceled. All items are issued tracking numbers and shipped via Fedex, which commonly takes 4-6 days to arrive. Please contact us directly at info@woolstreet.net to inquire about expedited shipping. Wool Street reserves the right to cancel any order due to issues involving merchandise availability. Shipping time may vary due to availability of merchandise, in which case, the customer will be contacted directly.  Wool Street does not ship Internationally.

PRIVACY & SECURITY

PRIVACY POLICY

This Privacy Policy covers Wool Street’s treatment of personally identifiable information (“Personal Information”) that Wool Street gathers when you access the website and when you use Wool Street’s services. This policy does not apply to the practices of companies that Wool Street does not own or control, or to individuals that Wool Street does not employ or manage.

PERSONAL INFORMATION COLLECTED

The information we gather from customers enables us to personalize and improve our services. We collect the following types of information from our customers:

We receive and store any information you enter on our Website or provide to us in any other way. The types of Personal information collected include your full name, email address, mobile phone number, credit card and/or other payment information, IP address, browser information, username, password and any other information necessary for us to provide our services. You can choose not to provide us with certain information, but then you may not be able to take advantage of many of our special features. The Personal Information you provide is used for such purposes as answering questions, sending product updates, and communicating with you about Wool Street’s products and services, including specials and new features.

PERSONAL INFORMATION COLLECTED AUTOMATICALLY

We receive and store certain types of information whenever you interact with our Website or use our services. Wool Street automatically receives and records information on our server logs from your browser including your IP address, cookie information, and the page you requested.

Generally, our service automatically collects usage information, such as the numbers and frequency of visitors to our Website and its components, similar to TV ratings that indicate how many people watched a particular show. The company only uses this data in aggregate form, that is, as a statistical measure, and not in a manner that would identify you personally. This type of aggregate data enables us to figure out how often customers use parts of the Website or services so that we can make the Website appealing to as many customers as possible, and improve those services. As part of this use of information, we may provide aggregate information to our partners about how our customers, collectively, use our Website or services. We share this type of statistical data so that our partners also understand how often people use the Website or services, so that they, too, may provide you with an optimal online experience. Again, Company never discloses aggregate information to a partner in a manner that would identify you personally.

E-MAIL COMMUNICATIONS

We often receive a confirmation when you open an email from Wool Street if your computer supports this type of program. Wool Street uses this confirmation to help us make emails more interesting and helpful. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. When you receive an e-mail from Wool Street, you can opt out of receiving further e-mails by following the included instructions to unsubscribe.

 COOKIES

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your browser to enable our systems to recognize your browser and tell us how and when pages in our site are visited and by how many people. We use cookies to enhance visitors’ experiences, to learn more about their use of the Website and to improve quality.

Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave the cookies activated, however, because cookies enable you to take advantage of some of our Website’s most attractive features.

Ads appearing on the Website may be delivered to users by our advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Company and does not cover the use of cookies by any advertisers.

SECURITY

Wool Street endeavors to protect user information to ensure that user account information is kept private, however, Wool Street cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.

The Website contains links to other sites. Wool Street is not responsible for the privacy policies and/or practices on other sites. When linking to another site you should read the privacy policy stated on that site. This Privacy Policy only governs information collected on the Website.

CHANGES TO PRIVACY POLICY

Wool Street may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or sending you an email. Users are bound by any changes to the Privacy Policy when he or she uses the Website after such changes have been first posted.

QUESTIONS AND CONCERNS

If you have any questions or concerns regarding privacy on our Website, please send us a detailed message at info@woolstreet.net We will make every effort to resolve your concerns.